sR
salomien R

1 reviews | Active since Dec 2013

13 Oct 2015, 16:01

DON'T KNOW

CALLED HOUSE AND HOME TO ENQUIRE ABOUT A PORTABLE AIRCON. NOBODY KNEW ANYTHING SENDING MY CALL FROM ONE PERSON TO THE NEXT. CUT ME OFF AFTER ABOUT 20 MINUTES.<br> DROVE TO THE SHOP. ASKED THE SALES LADY IF THEY STOCK A SPECIFIC UNIT SINCE WE SAW IT ON THEIR WEB PAGE. SHE REP**** NO, AFTER ASKING HER AGAIN AND TELLING HER ABOUT THE WEB PAGE STILL HER ANSWER IS NO. START WALKING TOWARDS THE BACK OF THE BACK OF THE SHOP AND THERE IS A HUGE DISPLAY OF THAT EXACT UNIT THAT I WAS ASKING ABOUT. NOT VERY HELPFUL AT ALL. TOOK MY COMPANIES BUSINESS ELSEWHERE.

0
Replies (1)
House & Home
House & Home's reply13 Oct 2015, 16:26
Official
Hello salomien1982,

We acknowledge receipt of your complaint and quote Ref Nr 008419 / 01. We apologise for the poor service from the store and have escalated the matter onto Senior Management for their urgent attention and assistance.

Regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office