Do not buy KIC from House and Home

We bought a KIC stainless steel hob and oven from House and Home Centurion Mall mid-Dec. In Jan we noticed the printed settings on the hob disappearing so that you cannot see the heat setting of the hob anymore. This was in less than a month.<br> <br> We have been trying to get hold of KIC via Whirlpool, 5 service calls that's been logged over an almost two month period and it is still not resolved. They delivered a new hob at my house yesterday without any installation and now we have to sit and wait for a resolution here.<br> <br> I made contact with Anthony from House and Home last week in desperation to get this addressed as his name is on a board at House and Home Centurion indicating how serious they are about service. It was agreed that House and Home will get this sorted with KIC at the latest yesterday the 26th of Feb.<br> <br> Needless to say not even House and Home could get the poor quality of KIC addressed. If the manufacturer can be ******** of their poor quality and a well known store like House and Home cannot control the quality that they sell where do I go then as consumer to ensure that I get my money's worth.<br> <br> There is no follow-up on this, it is the consumers problem??