DO NOT buy ANYTHING from House & Home Shelly Beach!

I purchased a fridge freezer from House & Home Shelly beach on 4 November 2018. From the first day of using the fridge the interior light only worked intermittently. After a week I contacted the branch who sent a technician to have a look. The technician said the wiring had been done wrong and should have never worked. The light was fixed and has since been fine. Over the course of the last week the fridge has been slowly becoming warmer and warmer. I again contacted House and Home and they sent a technician yesterday. The technician confirmed the compressor was broken. He was going to fix it when I insisted the whole appliance be replaced as it was less than 6 months old. He informed me he would file his report and someone would contact me. I then tried to contact the area manager of KIc / whirlpool who did not answer his phone, after leaving him a message I am still aiting for a response two days later.

I phoned house and Home again this morning and nobody has a clue what is going on. There are apparently two job cards open and no report has been filed. I was told they tried to contact KIC yesterday, but when they couldn't get through the whole thing was forgotten about.

In 3 days nobody has bothered to follow up or call me back from the KZN regional manager to the salesman K. Chetty who was quick to get his commission but couldn't be bothered after that. I have now been informed the manager will contact me and needless to say I am still waiting.

Do not purchase any appliance from House & Home. There after sales service is shocking. I had a work colleague visit the same store on Saturday to buy an air cooler for R3000. When the box was open the cooler had already turned yellow from use and was being sold as brand new. I honestly should have listened when I was told not to purchase from House & Home.