Dissatisfied customer

I bought a Samsung frost Free fridge for R8999 from House and home on the 20th February 2016, that is about 2 years one month and 19 days today. This year on the 17 February 2018, I reported the fridge to House and Home, as it was faulty. It started few days earlier to be very strong in the deep freeze, freezing more than it used to be, and on top it was no longer working, it started to be not working and making food to be spoilt. After observing it for days, I started to get worried,then I looked for the papers, that revealed to me that the fridge was still under guarantee. Then I made an effort and went to the shop, House and Home, on Saturday the 17th February 2018 to report the faulty fridge. I was attended by a lady called Lolo, and she promised that everything will be sorted out and that I should not be worried. She promised to call me on Monday the 19th February 2018, but she did not. After a week of not having anything from them, I went to the shop again to inquire, but she( Lolo) promised to send people to come and see the fridge. To it the story shot, every since then, I have been calling and going to the shop, but no one is coming to my house, but only promises that I receive. It been almost 2 months now and nothing has happened. I am really disappointed with House and Home services honestly. I am Daphney Rasivhaga.