DISSAPOINTED PURCHASE FROM HOUSE AND HOME- LG 7KG FRONT LOADER

Recently purchased a LG 7KG FRONT LOADER WASHING MACHINE ONLINE FROM HOUSE AND HOME..25/7 was the purchase date and the only time I got to view the machine was when it was delivered which pretty much looked all good..machine was delivered to me on then 28/7. Unfortunately my plumber could only make it to me the ffg weekend as with all the unrest in the province was extremely busy and only came out to me 7/8 as i needed to change the pipes and water point to accommodate the new machine. It was only then that i realised that this machines drum is considerably smaller than my existing machine and didnt take the same amount of clothes that my previous 7kg lg front loader washing machine. This being a 7kg direct drive front loader machine is not the same size in terms of the depth of the drum compared to my previous machine. Being a family of 5 and having a 7kg for the past 12years which has broken down now and couldnt be repaired i jumped at the chance of replacing it with the same as this was perfect for my family and further to this the price that it was advertised for was really a good deal so it was a no brainer as i was under the impression that i was replacing like for like. Unfortunately this was not the case as the drum is definitely smaller. I reported this immediately to the store via email and was contacted on Tuesday 10/8 by LG the persons name being AMOS as well as another person was also on the same call who tried to explain to me why this is the case but i immediately advised them this machine is definitely smaller based on the clothes i can load into the machine and advised them that this machine is not practical and doesn't work me and i want to have the machine returned. They did say that they have customers that did complain but they managed to convince them after explaining to them about the machine. So infact LG is a aware themselves that this machine that this so called 7kg drum is a problem. I did make it very clear that i dont want the machine as this machine does not work for me as i now have to do smaller loads meaning more electricity,water and detergent costs which i am not prepared to incur. They did advise that they will come back to me today 11/8 which never happened. Anyway Ive lost faith in LG as a brand and their levels of customer service as well. Really a pity as i have a houseful of other LG appliances..I've been dealing with house and home for many years i expect them to take this machine back and hold LG accountable for this as this deal was exclusively online which explains why this machine was at such.a good price as you were able to buy it for R3999 if you were the first 50 customers so to me it seems that this model hasnt been selling hence the massive reduction in price. REALLY DISSAPPOINTED AS I FEEL MISLEAD INTO BUYING A MACHINE UNDER THE PRETENSE OF BEING A 7KG WHICH FOR ME ITS NOT.