Disillusioned customer of House and Home

I got good service when I bought a lounge suite at the Tyger Valley branch on 4 August 2023. But a week after I received it, I noticed a tear at the seam of the daybed. I called, sent an email on which I did receive a response. A week passed with silence and then I sent another email, requesting a refund, when a promise was made that it will be replaced by last week Thursday, when nothing also happened. Up to now I am not a very happy and satisfied customer.