Disgusting service, poor management s****s

To whom this may concern

I purchased a new Samsung galaxy s4 at your Tokai branch and all went well until it was time to have the phone repaired under the ADH cover provided by Samsung. Firstly the manager on duty told me that this cover does not exist for the phone and that my guarantee is only valid for a year after purchase. After a visit to Samsung Canal Walk I was told by the customer care that this cover does in fact exist and the guarantee is 2 years on this specific device. He went on ****her to explain that Samsung was willing to repair the phone regarding the paper work is in order, as the phone was purchased less than two years ago. He could however not book in the phone as the tax invoice issued when purchasing the phone does not contain the imei/serial number and therefore this is insufficient proof that the device is the actual one bought at the store. He further suggested that I book the phone in via House & Home to be repaired as per the guarantee. Till this moment management promise to get back to me numerous times after I visited the store but this has yielded no results. At my last visit to the store I had to wait more that 20 minutes just for someone to explain how far the process has gotten a long.

Its now been nearly two months since my phone has been booked in for repairs, I have received no feedback, in fact I was told that the where about of my phone is not known and I would really appreciate better service from this company.