DISGUSTING PATHETIC USELESS HOUSE & HOME

Firstly, if i could give House & Home - Constantia Checkers ZERO star i would! I contacted House & Home - Constantia over a month ago regarding a fault with my DEFY tumble dryer (which is under an extended warranty - Claim no. *** - Account no. 878620-02), the dryer stopped working and the door is not closing properly. I physically went down to House & Home about a month ago and spoke to the Service Dept. (Pinkie) and was told that they would get in touch with Defy themselves to book a call out. Weeks and weeks went by and NOBODY from House & Home contacted me to let me know when a Defy technician will be arranging to come and inspect the machine. I then contacted Pinkie at the Service Dept again and was told they are "trying" to get hold of Defy but are battling" was the response..?? I found this totally unacceptable and another 2 weeks passed and still no response. I contacted Pinkie again this week, (Wednesday 19 August 2020) and demanded to know what is going on - is somebody from Defy coming to inspect my tumble dryer or not? Pinkie then told me she had in fact contacted Defy and that "somebody" had contacted me which is a LIE!!!!! I told Pinkie NOBODY has bothered to contact me and I AM STILL WAITING....?????????????? THIS IS ABSOLUTELY ****ING DISGUSTING USELESS PATHETIC SERVICE - ON BOTH PARTIES - HOUSE & HOME AND DEFY!!! I will NEVER EVER EVER EVER EVER BUY FROM HOUSE & HOME AGAIN AND WILL NEVER EVER EVER EVER BUY A DEFY PRODUCT AGAIN if this is the "after sale service" you get.. I am TOTALLY LIVID WITH HOUSE & HOME AND THEY CAN COME AND FETCH THEIR ****ING DEFY MACHINE!!