DISGUSTING CUSTOMER SERVICE from House and Home and JVC

On 7 July I purchased a JVC 127cm Smart TV at the Tygervalley branch of your company. The television was defective from the start and kept losing time even though I have a very good fibre line at home. Being lockdown and working it was difficult to get to the store and raise my concern,however in September I managed to make it there...I told the manager SHadly that the TV was losing time and his reply was HOW IMPORTANT IS TIME...i WAS LIVID because when you STREAM programs time is essential, and this was supposed to be a SMART TV and every time i switched it on I WOULD HAVE TO SET THE TIME AGAIN.

The TV was supposedly sent off for repairs on 12 September ,and I received it back on 2 October...Suffice to say,,the TV STILL HAS THE SAME ISSUE,....Portia Stuurman the customer services lady guaranteed that it had been fixed...IT WAS NOT...

Saga continues....27 October the TV is sent for a second round of REPAIRS....i had in the meantime realized the TV does not SHUT DOWN but remains in sleep mode throughout the day.....

On 19 November I went to fetch said TV at the store and insisted it be tested,which it was, proving the TV switches off and on...they could not test the TIME ISSUE as the store does not have WI-fI CONNECTION...so I had to bring the TV back home and then...discovered to my absolute BLODDY HORROR>...it is STILL DOING THE SAME THING

When I contacted the salesman ADESAN GOVENDER the next morning, sending him video footage of this TV and the other EXACT SAME MAKE OF TV in the lounge and the DISCREPANCY IN THE OPERATIONS OF THE TV.....he said he'd get back to me at his earliest convenience after consulting Portia Stuurman..

Yesterday the guy calls and tells me, according to JVC its the network connection at my house that is faulty and IF A TECHNICIAN COMES TO MY HOUSE AND FINDS NOTHING WRONG WITH THE TV I WILL BE HELD LAIBLE FOR THE CALL OUT FEE.....to say i was and am LIVID is an understatement...How dare they suggest that when I HAVE SENT CLEAR PROOF IT IS NOT A NETWORK ISSUE BUT A SOFTWARE ISSUE ON THE PART OF JVC...

Now what is making me angry .... House and Home is throwing me under the bus, they have sold me faulty merchandize that they ACQUIRED FROM JVC and now I have to just grin and bear it...I've been to tygervalley 6 times since JULY...totalling 120km travelled and all they can say isNOT OUR PROBLEM... I expected so much more from a reputable dealership such as House and Home....It is disappointing to say the least that myself as a customer operating in GOOD FAITH is treated in this manner..

I will never again purchase anything from a HOUSE & HOME store even of the product is R1000 more expensive somewhere else...

wrote them an email....customer complaints site...it has still not loaded after 2 hours