Disgusted with the service from Samsung

<p>I bought a fridge from Samsung in October 2015 and i experiences a problem last year around October. The fridge didnt have power and i went and reported it at House and Home. Someone from Samsung came to have the fridge fixed the following week. I experienced the same problem end of March again this year (no power). I called them the next day to report the fridge, the sent a guy 4 days later to check the fridge so we also reported to him that the handles were broken. He requested for the receipt and we gave it to him. Now later they said they cant find the part so they wont be able to fix the fridge. We waited and waited and the still couldnt find it. So in the mean time we do not have a fridge. 2 months later and still not fridge. My mom has been communicating with Pinky from house and home in Constantia Kloof. Since they couldnt find the frridge, she informed her that Samsung will give us a credit note and we can come get another fridge as they did not have stock of the same fridge.</p> <p> </p> <p>We went to house an home last week to choose another fridge and found out from Nomsa that they will be getting stock of the same fridge. So we told her we wanted the same fridge. Pinky called on Saturday and said the fridge will be delivered this week and we were waiting and waitng. Now she calls my mom and tells her we must pay R650 to have the fridge fitted. Why must we pay to have the old fridge removed and the new one fitted again? We paid for this when we bought the fridge first time. I refuse to incur an more costs.</p> <p> </p> <p>House and home of Samsung must just refund me my R17 000 and i will go look for another fridge somewhere else. This whole thing is such an inconvenience.</p>