AP
Ashton P

1 reviews | Active since Aug 2016

01 Mar 2018, 10:45

DISGUSTED SERVICE ...WITH BROKEN PROMISES

I sent TV in for repairs on the 31st Jan 2018 which is still under warranty , 3 weeks later I get a call from the customer service agent stating that my TV is now going to take a further 4-8 weeks to repair as the part is ordered and will come from abroad due to the brand of the TV (LG) for the first 3 weeks I received no calls informing me of my progress and then had to make repeated calls for assistance, Last week Monday 19th Feb I received that they now miraculously got the part and was promised delivery by the weekend of the 25th of which I had no issues but made it very clear with the agent that if my TV was not delivered by Sunday the 25th Feb latest I will not accept delivery of the TV thereafter, Once again the agent promised me and was very confident the delivery would take place. I then got another call on the 25th FEB at around 11;30am from the agent asking if I had received my TV of which I stated NO and still made it very clear to her (Khabo) that they have until midnight of the 25th FEB to deliver my TV and stated if not delivered , I will not accept this after the deadline, House and home still has my TV up top date and now suddenly wants to return this but unfortunately I have been very patient and very co-Operative about the repairs until I started getting really bad service from this store , I was then told that they have now spoken to the guys at head and I was to expect a call on Monday (26th Feb) and to date being the 1st March still no feedback , Well clearly now I can see where the service advisors get there training from the management at head office I presume..... When you guys are ready to give me a call , Feel Free but also take note that I still do not have a TV at home and will not accept the **** you now want to deliver just because I am upset with your service and delivery????

My contact number ********** 106/ ********** 513

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Replies (1)
AP
Ashton P's update13 Mar 2018, 16:16
Reviewer Update
Typical service once again, have to constantly call the manager for an update , this is actually ridiculous now, he comes with the same story waiting for someone to make a call......WELL ITS BEEN 2.5 MONTHS NOW YOU HAVE THAT PIECE OF **** WITH YOU AND REFUSE TO REPLACE.... now I have to suffer because you couldn't keep up to your promise.... NOW I HAVE TO DRIVE TO YOUR HEAD AND SPEAK TO YOU HIGHEST IN CHARGE TO MAKE A CALL AND HE/SHE MUST NOW TELL ME WHOSE IN RIGHT AND WRONG IN THIS MATTER.....THIS IS JUST *BS* SERVICE FROM HOUSE AND HOME , WHY DID I EVEN EXPECT ANYTHING DIFFERENT ..... maybe because I was thought that when you purchase a product from a retailer that you actually pay for customer service long with the product but now you guys are robbing me of that as well.....along with my TV....