DISGRACEFUL CUSTOMER CARE

I do not even think this will have any effect on them as I see so many complaints from customers about House & Home with no feedback. It seems as if they just do not give a Dam about customer care. I placed two online orders and after waiting a week with no feedback I contacted customer care who then contacted the branch who was responsible to order the items. I was told that the items would be delivered to the store on 17 March 2023. I went into the store to collect the items and was told they were not on the truck, I then asked when they will arrive and they could not give me an answer. The store blames the online dept and the online dept blames the store. What upset me the most was when I wanted to know from the person who was working with this at the store She was not professional enough to come speak to me, she kept sending messages via someone else. I have intern cancelled the one order and went and purchased the item elsewhere. I am still awaiting response concerning the other order. THIS IS A DISGRACE FOR SUCH A SUPPOSED TO BE REPUTABLE COMPANY!!!!!!