Disappointing service and lost of MONEY

I am not sure where to start, but I am at a point of going to the local newspaper to report my matter that is unable to be resolved.

23rd of November 2019 I went to N1 city House and home. I purchased a TV on the 30th May 2019. The tv had lines in. They sent the tv to suppliers which is not my problem and called me middle December to collect within an hour I returned the tv because the lines was WORST.

I spoke to Stephanie and have been dealing with her, i told her my patience is running thin. After 4 weeks she called me today to confirm the tv is faulty. Now my TV is 7 weeks with HOUSE AND HOME.

Intially she said she will book me a new out by Tygervalley but then refused it as she needed to vo through suppliers. Might I add i am not buying this from the supplier but House and home. I told her today I do not want that unit back I want my money. She said she cant the tv must go back to the suppliers.

Now I am reporting this as its great effort to get hold of someone with power who can help me resolve my problem.

If i hear nothing from anyone by Monday I will be forced to take this further.