Disappointed at House and Home and JVC

It's was last year September 2020, when my dad bought a 50cm JVC smart TV at house and home in Tokai in (Cape Town) cash. In June this year the TV started giving problems. We contacted house and home about the problem. They said I need to email pictures of what the problem was. ( The TV had sound, but the TV colour was out). They rep**** back via email saying there nothing wrong with the LCD and should rather book the TV in my the store to check it out. My dad and I took in the TV, remote, and TV stands(1st July 2021). Two weeks later they phoned back and said that it was the 'tubing' and we can collect the TV as they fixed the problem. My dad went and just before he left the store he asked to check if the TV was working. When they checked... No picture, no sound.! House and home booked the TV in a second time as my dad refused to take a broken TV. Three weeks passed and nobody contacted my dad. Eventually my dad went into the store himself to find out if there was any news about his TV. The branch manager came and said that JVC forgot to attach their report the first time and apparently they can't fix the TV because of infestation. When my dad ask for the report... The branch manager said they are still waiting for JVC report! We took the matter further and complained to their head offices in Johannesburg. All head office did was to forwarded our email to the branch manager in Tokai and he said, we the customer don't want to understand and we should collect our TV unit ( I'm really disappointed and disgusted how these people treat customers). Eventually we decided to fetch our (still very much broken) TV... Sadly when we fetched our TV... The TV box was nicely packed and taped and when we opened it, there was NO REMOTE, and only one of the two TV stand. (very unprofessional of House and home and JVC. Plus after two months still NO Report from JVC. Is this how customers are being treated? Are we only good enough when we buy merchandise from their stores? And to think my dad bought his TV unit in cash!