Despicable Service with returns

On 23 December I paid for a patio gazebo at the Sandton branch and arranged to collect the item at my home store, Alberton. After a mishap with the collection I eventually collected the gazebo on 24 December. On Friday 23 Jan 2015, I returned home from nightshift and found the gazebo broken and on it's side. I cannot account to what had happened as I was at work. I then returned it to Alberton and dealt with Meryldene. After 2 weeks I had not received any feedback. I phoned and was told the buyer said they can't do anything about the issue. I then said I paid almost R2000 for something that breaks within a month, and it's unacceptable. She then apparently forwarded my details to the Sandton branch manager who is yet to contact me to tell me what they will do to replace or fix the gazebo. I assured Meryldene if no one phoned me by today, I will take this matter further. I know my rights as a consumer and is well acquainted with the consumer protection act. Resolve this or it will be taken furher!!