AS
Aldrich S

1 reviews | Active since May 2012

15 Jan 2016, 11:43

Delivery of matress

Ref 009412-01. There was a bed that was delivered to me by house and home! My bed was a queen size and sealy replaced it, however the bed that was delivered to me was not correct. They delivered an extra lenght bed. I now sleep on a matress that does not even fit the base!! I complaint about this whole situation about the 1 of november and they replaced my bed now with an matress on the 4 of january with one that does fit that I sm struggeling to sleep on!! How can house and home send me a bed that on the invoice it cleary states the measurements of what needs to be replaced! I have been to this store plenty of times and everyone keeps passing the buck!! They again lack the knowledge of how to deal and rectify a problem! I want my matress that sealy replaced to fit my base! I am sick of excuses and I want your solution today! I am waiting for your response!

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Replies (1)
House & Home
House & Home's reply15 Jan 2016, 11:57
Official
Hello Ali450,

We acknowledge receipt of your complaint and quote Ref Nr 009564-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office