delivered damaged machine & no response!

I bought a washing machine and tumble dryer about 2 months ago... they delivered a damaged tumble dryer to my house which I send back! the washing machine I have not seen yet it has been 2 months already. I paid everything full!! I have not received any feedback from them. Every time I phone they have excuses but nothing is happening! This is unprofessional and unacceptable! I bought the stuff and can't use it!! I am not getting any response from them neither any of my products that I paid for!!