Delayed payment of laybye Cancellation refund

At Hemmingways House and Home I went to cancel a laybye of a bed which I was told that they don't have R4k on their till so I could come later that day on 23 July 2021 or I'll be called for collection of my money.Time past no call whatsoever,so I decided to go there again,to my surprise they forgot about the cancellation of my laybye, they claim they don't have R4K still or I should take upon head office which a refund will be made available only after 10 days. I then was told to wait again... I don't know what is the issue with an individual asking for a cancellation of laybe or it's just a ploy to buy time,till ma laybye lapse.Please help!