Delayed Delivery and Poor Customer Service

Delayed Delivery and Poor Customer Service: Samsung TV Order at House and Home Tyger Valley I am writing to express my disappointment and frustration with the service I received from House and Home Tyger Valley regarding my Samsung TV order.

On 5/7/2024, I purchased a Samsung TV from salesperson Mahboy, who assured me that the stock would be available within two weeks, meeting my requirement of needing the TV in three weeks.

However, it has now been almost three months since my initial purchase (since the 5th of October), and I still have not received my TV.

Throughout this period: - Mahboy only contacted me once; I had to initiate all subsequent follow-ups. - After eight weeks, I emailed OK Head Office, customer service, Margaret called me within an hour, promising immediate follow-up. - Chadley, the branch manager, took over my order and promised personal delivery by Friday the following week, which did not happen. - I had to call again after waiting the whole Friday, and Chadley provided another excuse for the delay.

I am shocked and dissatisfied with the consistent lack of communication, empty promises, and failure to resolve this issue. Order Details: - Store: House and Home Tyger Valley - Salesperson: Mahboy - Product: Samsung TV - Purchase Date: 5 July 2024 - Expected Delivery: Within two weeks