Defy Fridge Failure. Poor service. House&Home, Defy

A Defy fridge F790 DFF413 618LT S/S Mirror was bought on 20th April17. The sales person was M0 ********** bsm09 Mr KI Sehemo on account number ***. At the 5th April18 it was reported to House&Home at Potchefstroom mall where the Defy fridge was bought that the fridge just stopped working. The person assured us that they will send Defy out to our house to see to the problem. At the time of the failure we were not home and all meat and food stuff had to be dumped. The technician from Defy showed once and it was determined that the compressor failed. We talking about 1 year later, i have paid cash for the fridge at the time, a amount of almost R15 000.00. Up to date which is the 15th April we still waiting on Defy to fix there problem as they said they would. I have contact Defy myself and spoke to Eddie who said they will show up to fix the fridge which did not happen. My point is that House&Home is under the impression that there part has been done as they did report it to Defy to come and fix a sub standard piece of equipment which I have paid a load of money for. There is no follow up from House&Home towards us as the customer which is unacceptable. We are without a fridge for 10days now, is this fair. I would prefer getting a new fridge rather having this one repaired. Defy's service is just as bad as there product. This is the last Defy product bought by myself, all about poor service from both suppliers.