1 reviews | Active since Nov 2011
Defy fridge
I bought a fridge on the 07/02/2012 and I was advised that it will take 2days for the fridge to be delivered to the store .<br> I advised the consultant that I will collect on Saturday as we have a bakkie coming from Pretoria.<br> But today when I call House and home and I'm told that you guys are waiting for stock from the supplier.(I was never told about these sort of delays)<br> That is bad service because it means you are false advertising things you don't have .I bought my fridge cash and was hoping to collect on Saturday but it looks like you guys are delaying the process. I have spent money for someone to collect the fridge on Saturday and looks like I won't be getting it.<br> I demand my money to be returned and need some compensation for the time wasted or you guys need to deliver the fridge as soon as you have stock as I won't be spending another cent for transport.<br> Can someone come back to me and give me proper feed-back.<br>
We acknowledge receipt of your complaint and quote Ref Nr 009914-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 009914-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
