defective fridgefreezer

I bought a defy combo fridge from these guys in the beginning of December, not only did I wait for 3 days for my fridge, but soon after I had problem with the freezer door that maraciously pops open by itself. I phoned h&h and spoke to Joshua. And according to him a complaint must be lodged with defy, who sorry to say to this day the 22nd December have not even made an effort to assist.I paid cash for this fridge. I phoned joshua numerous times to enquire why defy has not come to attend to my problem with the fridge. The reply from him was \they must be busy"really?!!! So I phoned another guy at h&h a Mr andre. Well he did phonback to tell me defy would be comming today to check on my fridge..well I am still waiting"