Defective bed

Good day

I write this with great disappointment, i laybyed a bed at House and Home (Gateway) (EDBLO NGUNI BED) in November 2022, then completed my laybye in January 2023, i noticed that my bed started making sound after about 2 or 3 months of purchase, my bed now has a broken base, like totally broken I'm sleeping on the floor for the past month now. I called house and home mid October, call was answered by a rude lady that told me she is very busy and ended up providing me with and email address, she said that i should email my complaint, proof of purchase and pictures, i did exactly that, there was no response for an entire week, i then asked my mother to go pass House and Home as she works around Umhlanga, she was told that i used an incorrect email address and provided the correct one... I again sent an email with proof of purchase, pictures and my complaint, no response...

I called again i was passed to a gentleman, i didn't get his name, he asked me to send another email so he can escalate to the supplier, its been more then a week, nothing no response no acknowledgement, i got no bed again im sleeping on the floor right now