**************** at its Best!!!! NEVER PURCHASE FROM HOUSE & HOME !!!!!!!

<p>I am highly disgusted at the poor, or should I say non-existent, customer service received from House and Home Alberton City. I purchased a lounge suite on 28/08/2016 off the floor and I was assured that this was a NEW set by sales person (M. Banda). After 2 months the 2 two seater couches started squeaking and sagging and it became evident that the colour of these differs from the one seater, which is also firm. I contacted the branch and engaged with the assistant manager, who introduced himself as Skumbuzo, to complain about the quality of the set and my suspicions that this is a second-hand set and I no longer want this. I was told he needed to confirm with Head Office. Since then, nothing has come of this matter. I am still sitting with the unwanted USED goods in my house, House & Home refuses to assist to take back the ******* I have purchased and give back my money (I AM PRETTY SURE THIS IS IN VIOLATION OF THE CONSUMER PROTECTION ACT!!!!). For over 1 month I was advised that this would be possible. I am now being told that the decision lies with the supplier, who will only re-open on 10 January 2017, and they will "decide" whether they wish to replace the unit - the local agent will be sent to my premises to investigate whether I have a claim. As far as I am concerned, I purchased the goods from House & Home and not the supplier and I should not be inconvenienced with internal processes. All persons I engage with at the store are unhelpful, disrespectful. and the attitude is that this is my problem. I was willing to return the lounge suite and purchase another set at House & Home, but at this rate I just want my money back and nothing further to do with the branch or the entire franchise. I have never experienced something like this before. NEVER purchase from House & Home, Alberton or anywhere else.................your troubles will never end!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>I still plan to fight this matter with the Consumer Goods and Services Ombud as I am not happy with this outcome.</p>