1 reviews | Active since Jan 2015
**************** at House and Home
on 24 August 2014 i bought a 40l samsung microwave and 14kgs LG washing machine at House and Home. In March 2015 the microwave stopped working and i took it back for repairs because it was still under warranty. to my surprise they said i must pay R490 because they claimed it had been damaged by ****roaches, i paid that money but felt if was not fair. after the repairs that i paid for the popcorn function was not working and i took it back again for repairs. Today the the lady by name Nadia from samsung repair centre called me saying i must pay R280 for the repairs again. I am not happy with that because in the first place i was not suppose to pay the R499 because it was still under warranty and secondly they charged me R499 but the microwave come back not functioning fully and they want me to pay again R280.<br> <br> I now want my refund of the R499 that i paid for repairs and the microwave must be fixed or else you need to refund me for the microwave and washing machine that i bought from your shop so that i can go and buy somewhere
We acknowledge receipt of your complaint and quote Ref Nr 006224-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 006224-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
