Damaged TV and appalling service

On the 23rd of November 2017 I brought a Jvc 55inch Tv from 8439 (8439) Mthatha House and Home at Bt Ngebs Mall. Upon returning to my place I tested the tv and thought it was the remote control that had a problem since the t.v. wasn't working. I went back to the store on November 27and asked for the lady who was my sales consultant Siyasanga and told her my suspicion about the remote control not working ,she then advised me to bring back the remote and failed to mention that I should return the TV as well since they have a 7 day policy for refunds or exchanges. After a week of waiting for new a remote, I returned to the store to fetch the remote control. No one mentioned that the store policy states that if I had problems with the t.v. I should return it 7 days after purchase. After receiving the new remote I went home to test the tv by then I realised the problem wasn't the remote but the t.v.. On the 7 December 2017 I returned the t.v. to House and home and the manager told me it was the first time hearing of my problem and that since I had not returned it within 7 days of purchase I would have to wait for it to be taken for repairs. The t.v was taken for repairs and today (9/01/18) I went to fetch it and to my realization the t.v. was still not working using a remote. They refuse to give me a refund or a new Jvc 55inch tv. Their 21 day repair policy states that if the appliance isn't working after repairs the store should give me a identical appliance or similar product. However when I visited the store today the TV was still not working and was again sent home empty handed.

I am very disappointed and disgusted by the service I have experienced in this store. It's been a month and I am without a TV or my money.

Sales consultant :Siyasanga Ntshinka