Damaged Products

I am extremely disappointed at your level of service and quality of your product, it is disgusting beyond words.<br> <br> I bought my couches some time last year 2014 less than a year ago and I am already having problems with the product (it has Squeaky sounds like an old couch and the other one is tone on the side corner) this Matter was reported and the store in Sadnton called me indicating that the couches will be fetched for repair which was done but to my surprise after two weeks of what they call repair period my couches still have the same problem (IS HOUSE AND HOME PLAYING A JOKE ON ME?)<br> <br> I then emailed the consultants for assistance again, guess what? I am still waiting for ASSISTANCE, or again for the store/ warehouse to inconvenience me and my family to be without couches again for two weeks.<br> <br> As if that was enough, I received my statement this month advising me that I have to pay areas of R54.85 what areas are this for exactly? For what I remember my payment goes on debit order and it never went unpaid not even once therefore why am I on areas I am still wondering<br> <br> Is this the part where I ask for my money back and return your product seeing that I am not happy at ALL<br>