damaged goods, refusing a refund

I wish to say i am very disappointed with the service received from house and home . i had initially bought a lounge set from them on the 13/04/2015 for an amount of R10 999.00<br> <br> sales person was Vincent .<br> <br> Delivery was made on the same day , a day after i picked up that the one two seater was torn hence i Called Vincent on the 15/04/2015 to advise him about the incident , he said he would call me back , that never happened . after numerous attempts to resolve this telephonically i decided to visit the store. <br> <br> They eventually exchanged the goods in May, and those too were faulty so i visited the store again and asked them to rather refund me , i will buy the goods else where. They offered me something else as means of retaining me, i gave them another chance and they suddenly changed and said that i will need to pay the difference which was never said to me initially. when i said i want nothing but my money , they said they going to credit my account, they will pick up the goods at my house and i will receive the money after five working days which is totally unacceptable. That means i am going to be without the goods/money for so long. wouldnt recommend them to any person.