Damaged Goods, Dishonesty, Bad Client Services!

Forest Hill: Sending untrained deliver people to deliver a double door fridge. Struggling to carry it and eventually dropping and damaging it while it was in the box still. This after not keeping to the delivery time after 16h00 and harassing me with a couple of phone calls waiting in front of my gate. They brought the next day another fridge and this was also damaged and also phoning me again around 14h00 wanting to deliver. The one door was not able to close. This after David the store manager promised me that he will personally check the fridge before delivery, which was not done! He then told me a Defy person will come and assess the issue. Needless to say the Defy person never came. I requested a refund and them to come and remove the fridge. I was told to come to the shop and they will refund me. When I got there they could not do it because the fridge is still at my place. So they made me come there knowing that their policy prevents them from refunding me. Needless to say David let for home earlier than what he is supposed to be at work and ignored further phone calls from his staff trying to sort out the problem. Today is the 12 Nov so hopefully they will remove the fridge