PP
Philip P

1 reviews | Active since Nov 2014

14 Jan 2016, 15:10

damaged goods and no response

Bought a bedroom suite at Edenvale branch from Raven. From the outset the number *** does not get answered, neither does Raven answer the cell phone number he gave me. I phoned head office and they gave me the manager Stephan and number *** ... no reply.<br> The quality of work is not acceptable. Pedestal doors do not close properly. They sc**** against the base. I need someone to come out and re-fit them.<br> Another issue is 2 branches I went to both said the headboard would take a king size bed. This is NOT the case. At its widest setting it just takes a queen size bed.<br> <br> <br>

0
Replies (1)
House & Home
House & Home's reply14 Jan 2016, 16:11
Official
Hello philipphitidis,

We acknowledge receipt of your complaint and quote Ref Nr 009558-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office