Damaged fridge not being replaced

Purchased a LG Fridge Freezer from the Richards Bay Branch in March. I was very happy with the service received, however within minutes of it being delivered, whilst removing some of the packaging I noticed a dent on the fridge and the housing around the water dispenser was broken. I reported this to the branch immediately. It was insinuated that I must have damaged the fridge, however the damaged was covered by the water dispenser instructions and the damage was not clearly visible at first due to the angle it was standing at. I informed the branch of the damage within 38 minutes of the fridge having left their branch which is about 4km from my house. This included the time it took the delivery guys to remove my security gate and front door, unpack the fridge and then refit everything again. The fridge freezer is standing unused in my kitchen for the last 6 months. I am not saying that the fridge was damaged by the delivery guys as I did not see any visible damage on the packaging, however I did not damage it. I immediately sent the photos of the damage to the branch. To date I have not been able to get any joy from the branch, who have referred me to LG. And that will be my second review.