Damaged Couches

I bought couches from House and home May 2014 last year, by December 2014 the one couch was tonne at the corner and the other had squeaky sounds like an old couch. I reported the matter to house and home Sandton by January 2015 and yes they send their drivers to come fetch the couches for repair. When the couches were returned back they still had the same problem I then reported the matter again indicating that the couches are not properly repaired. I spoke to a guy called Eric who informed me that the drivers will come fetch the couches again that was 24.03.2015 when my couches were fetched for repair and I have not heard from the retailer since then as a client. I called Eric again on the 14.04.2015 and he said he will get back to me with feedback and two days later I am still waiting for him to revert back.<br> I requested this retailer to give me my money back or replace the product with a new one and I was told that it is not going to happen. <br> Fellow Clients please do not use this retailer I am living proof of a bad service. <br>