1 reviews | Active since May 2014
Damage of goods and late delivery
On the 29th Nov we paid for a lounge suite, fridge,tv unit,and dining room set. Thembisa Mpafa promised delivery by the 3rd Dec . On the 2nd Thembisa phoned stating the diningroom sets in the warehouse was damaged, we had to choose a new set. We went there on the 2nd to choose a new set, just to be told that the new set we have chosen is out of stock. Delivery of the rest of the goods were promised on the 3rd between 9-10. (That never happened) I left a message for the manager to phone me. Peter VD Walt -Sales Man- phoned me to tell me delivery would be between 4-5 on the 3rd.We have been buying from them for 20 yrs and this is unacceptable service. Firstly no-one bothers phoning you to let you know of the change of delivery time, and secondly it looks like as soon as they rec yr money, they loose interest in you immediately.<br> I got the impression from Peter - take it or leave it- that was his attitute. Even after i explained all the running around they gave us.<br>
We acknowledge receipt of your complaint and quote Ref Nr 009081-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 009081-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
