Customer service very bad ,lack of communication

Bad experience with House & Home gateway.

A summary of my experience, within 3 weeks I went from a happy customer ,whos buying furniture for my newly house to a person who is suspicious looking like *****.

This is so frustrating honestly, I have went to your gateway branch 3 weeks back to submit my documents for an account as I open it online and I was pre approved.

Im dealing with 2 Indian guys ,one manager and the other is the sales consultant , from choosing stuff that worth about R53000 my bill including interest and delivery and extended guarantee which by the manager cannot be wavived came to R83000 which i found ridiculous but its fine ,I did agree and continue the application. I spent literally about 3 to 4 hours in the store browsing with my fiancé.

I had my documents ready ,I already chose what I want. Everything was done. Sales associate advised me that they will capture ASAP. But unfortunately there's only one person who does capturing and shes not in.which I found strange compared to the size of the store and there's only one person who can capture new application.

I left the store , i didnt get a response and eveytime im calling in yes I was calling in as no one from the branch was giving me an update. The team only advise me that they have no feedback ,I will get a sms for feedback that how it works apparently .

House n home head office called my workplace for proof of employment and all the logistics was done.

As days are going ,I was told that I need to bring my new ID to scan ans submit my ID and my application wil be done.I stay in Chatsworth btw but I made arrangements and I went the next day to submit.

After I submit it im stil waiting there's nk feedback,I kept on calling and calling to get feedback , which I found very frustrating and I made it clear to the manager. But that fell on deaf ears.

Days have pass again im calling in then I was told that my bank statement is wrong that I submitted 2 weeks ago, I explained to the manager that absa doesn't give no other statment. This is the only bank statement from absa I can get please speak to the head office and advise them .

Days have passed ,then they telling me that its being so long now we entered the new month and now they asking for the latest bank statment. This was today .

Now im really upset and furious as this application took so long qe actually entered the new month. I told the sales consultant my concern and I also ask him first you guys want a different bank statement , now you guys telling its okay but need the latest one because we entered the new month.

Now ,does this not make you made .its like I went with a good heart and I just ruin my life ruin my time, wasted my fuel ,wasted my airtime for the negligence of the sales consultant and the manager.

Im sure the manager as a special line of communication to the application department or someone above, the problem the manager didnt take hands on from today one. This cause all the hiccups during the application process.

Overall I advise the consultant im ****ed off and I will never shop in there shop again and I also said I will pay a complaint on hello Peter because this you guys really taking advantage of me. Maybe of my age and my salary they didnt trust me ,but if thats the case telle from day one dont make me run back and forward man.im buying stuff for my house .

I hope your customer service changes soon .