Customer inconvenience

Went in to buy a rug,m which turned out to be too big and had to do a swop, didnt walk out with it I was still in the store, there was a price difference and they told me they can't refund me the balance and at forst didnt care to explain why I can't get my refund, I was over it so I said the refund me the while amount I wont do a swop, they said they can do that but the refund will take 5 days which was not OK with me as I was planning to go to another store to buy the rug rather. Long story short they did an exchange and told me I can get my refund a a store closer to me the next day, this was Sunday it is now friday and I still don't have my refund, there has been so many *uck ups and no one cares about incoveniencing the customer. As for the manager who was bot I. The least interested in resolving the query or not incovebiencing me all he said was it cannot be done and I must just deal. No apologies at all nothing from this manager very *********** and zero customer service survey manager I have ever dealt with. I STILL DO NOT HAVE MY REFUND. IF YOU ARE GOING TO SHOP AT HOUSE AND HOME AND THERE IS A POSSIBILOTY YIU WILL EXCHANGE DO NOT GO TO THIS SHOP!!!!