Customer frustration

<p>i went to buy a bed (and base) at H&H Cape Gate on 25/01/2017. Because H&H did not have stock of the bed, besides 1 at the warehouse that has a hole in it, i was informed by the sales consultant that it would take a minimum of a week as stock was to come from Jhb. On 30/01/2016 I arrived home and found the bed and base standing outside of my house. I have not been contacted nor made arrangements with to receive the delivery. Upon opening unwrapping the bed I found that it is the very same bed that was standing in the showroom; dirty with lotsing loose stitching and the H&H tags attached to it. It is 3 days later and no-one has yet collected the bed from my house which is totally inconveniecing my home. the store manager (Jannie) blames everyone, he dont stick to his promises to call back neither does i get any feedback from the people who delivered the bed as according to Jannie, he would provide my number to them to call me. What a terrible experience. How disrespectful to bring a filthy showroom bed to my house and dump it outside with no one signing receipt of it. I do not have space in my house to store this bed and should nothing happen again today, I am putting it outside until such time H&H would like to collect it as my kids needs to move the bed from one place to another in order to use their room. How pathetic. H&H Cape Gate really sucks !</p>