Credit not received

I have made several attempts to resolve various issues regarding the items I have purchased from House and Home in the recent past. Unfortunately the staff at House and Home Forest Hill have not been able to resolve my issues with regards to the items purchased. It has proven to be a time consuming exercise to deal with highly *********** staff there and being led by empty promises.<br> I bought a TV unit and lounge suite from Forest Hill November / December 2014, since then the unit was picked up 3 times from my home to be repaired and it wasn't repaired. My lounge suite was not repaired and no attempt was made to even look into that.<br> The unit was picked up again last week and David the branch manager told me he will contact me to arrange for the credit amount. I sent an email with all the dates and how everything transpired to him but he is not responding.<br> The manner in which this has been handled and dealt with till today is unacceptable. Its 9 months later and I still don't have a TV unit that needs to serve the purpose I bought it for, yet I must pay? I've been calm and patient for months now but this is the limit for me, to be treated like this.