couch having a funny sound inside

to whom it may concern my name is Tania Deka account number ********** 71502 I bought a new Conner couch on the 31/08/2018 at west gate house and home so the couch has a funny sound on the arm just one piece I called and reported the matter but Leticia told me to wait for nomvula khumalowho is on leave as she was my sales person I don't understand how can I wait for someone who is on leave the pure nonsense and unacceptable I need you to send someone to come and fix the couch or exchange it for me thank you