Confirmation regarding TV that was bought

This is one company I will never ever support or recommend to no one. We bought a TV last year from the company in question. A few days ago we noticed that there is some lines across the screen at the bottom. <br> Last night we went to the shop and asked whether they will be able to assist us to look at the TV. The lady (Lorraine) assisted with our request. She informed us that we must bring the TV into the shop asked to speak to another lady who will assist. They will have a look at it if it can\t be fixed then the TV will be replaced without any costs. Well here is the problem. Hubby packed the whole TV back into the original packaging. He went to the shop with the goods and followed as he was advised. Then they informed us sorry they will not assist. Lorraine confirmed yesterday that we have a warranty for two years. Well today it magically turned into 1 year. How ridiculous. How can one Companies Policy changed... The same time we bought a Blue Ray DVD player also with a warranty for two years. After a month it started with problems and hubby took it back they refused to assist or even exchange it. I hope that this complaint is attended to by Senior Management or Director."