Completely unacceptable service

I app**** for finance for a lounge suite at House and Home in December 2015. After hearing nothing from them in the prescribed two day period we had to contact them only to find out some documents were missing. We then sent through the required documents. The finance was then granted. After hearing nothing further for another week we again contacted them. They then told us that they do not have stock and they will find a suite from another branch. They then found one in Durban. They told us that once the stock arrives in Jhb it wil be delivered. The stock apparently arrived on Monday the 11th of Jan. We still do not have our lounge suite. We have purchased all of our furniture from this specific branch as we have always been extremely happy with the service. Everything thus far has been completely unacceptable. Every time we had a query we had to contact them as they did not contact us first one time. I am extremely annoyed and disappointed in this service and would probably NEVER purchase anything from them again. It has been over three weeks and we still do not have our lounge suite. UNACCEPTABLE