Complaint - Bed Return

To whom it may concern.

We purchased a Green Coil bed end November 2017 from the House and Home Cape Gate branch.

In March 2018 husband and I started using the bed as we got married and moved in together.

The mattress started indenting in September 2018. I contact Ruann (store)/ Anton Swart(supplier) to explain to them the issue. They then had the mattress collected to refurbish it.

Mattress was received and not even a month later we sat with the same issue. Contacted the supplier Anton Swart in October 2018 as well as well as the store Ruann (Cape Gate) so that everyone could be on track and I then requested a new mattress.

I was then told by the Supplier Anton Swart that this would take 3 weeks to process return/exchange. 3 weeks quickly went into December and then December changed to end of January when the factory was to re open.

I received an email Monday 28 January 2019 from Ruann stating that the mattress would be arriving in that week and that he would contact me once it is in store. Since then I have not heard anything from him.

This has been a back and forth since October 2018 and rather frustrating.

Communication had to be sucked from the store on a continuous basis.

Never ending and no or a few days late responding emails.

I want to know when this issue will be resolved.