Complaint

The online service of this store is very poor. No one wants to take accountability, their head office number do not go through, online call centre number you hold on for more than 20 minutes then the line cuts off, their online contact portal does not work. I really dont know how else can I get hold of them. They do not communicate. I placed an order on the 26/11/2020 which was to be delivered within 7-10 days but up until now nothing and i cannot even get hold of them. This is is really frustrating, The least they can do is contact me and tell me the status of their order. The store tells me they do not deal with online order, even their general customer care number they say they cannot assist.