Complaint

I've had the worst experience to date. Salesperson/Manager/ Customer Complaints is not helping me with my issue. I purchased a Defy 30L microwave on the 25 November 2023 at House & Home Greenacres branch (Gqeberha)) . I was advised on an ETA of 2-3 weeks. I made contact with the Salesperson that was assisting me on the 20th December and advised there is a back order from the supplier. I followed up with the Salesperson and was advise the Manager will get back to her with feedback. There is no ETA provided to when I can expect the microwave or feedback of what's going on. I'm very disappointed with the service, as I am the one following up on my order instead of being kept up to date as a month has already passed. I did 2 follow ups with the salesperson on the 28th December 2023 and I was advise order is due to arrive month end December but still nothing. I logged a complaint with Customer Care department last week Wednesday and was told to send an email by Margret and the only thing I got was an sms with my ref no. Today I follow up and there is nothing. Definitely the last thing I will ever purchase from House and Home.