COMPLAINT

MRS.C.G. MEYER – ***-02 HOUSE & HOME I have bought a Fridge from House & Home, Roodepoort in the beginning of the year (Feb’21). (1) When I talked to the saleslady, she asked me if I would be interested in Life Insurance and All Risk Insurance. I said NO, I have a Life Insurance with Liberty and an All Risk Insurance with Santam. No once did the sales lady told me that I must bring proof of these insurances that I said I have. (2) She gave me a lot of papers to sign and she did not explain to me anything, she just said this is the contract that I must sign. Because of the COVID situation, I signed quickly because I was afraid for my husband (72 years old) and wanted to get out of the shop and the Mall asap. (3) I never received any statement monthly, and never received any SMS’s from them. (4) Six months down the lane I phoned the branch and asked what the amount would be if I want to pay the whole account. They came up with an amount of R6000.!?!?! (5) The Fridge price was R6198.99 when I bought it!? I went into the branch and asked them to print me a statement. Well what a shock I got……The account at the end was more than double the selling price (R13166.06). (6) They did put on a Life Insurance & All Risk Insurance, just ignored what I said. For the time I have paid this account I was paying for two insurance twice for the same product, which is totally *******. (7) On my account the Interest for 24 months is R1808.00 divided by 24 = R75.33 per month. Not once have they charge me this amount, but more and the amount went up with each month?? (8) I have talked to the ladies at Reception at Roodepoort branch and they told me it would be best if I talk to someone at Rainbow Finance and give me the phone number. I have spoken to a Chuene Sebelebele, told her my problem, she then said that I must show proof of the Insurances I have before they will except it. I send an email with my all the info. I waited for about two weeks, nothing happened. I phoned again and ask for a Superintendent or Manager. I talked to Veronica Nel and she said that I should talk to Johnny Smith (Manager of the Branch) I went to the branch and told him my story. He said that he would have to talk to Head Office about this account. Maybe they can recalculate my account without the insurances. (9) I had to ask my Short-Term Insurance to nominate House & Home so that House & Home could be sure that they would be paid first if anything happened to the fridge. The fridge is covered under all the electrical appliances in my home? (10) I am still waiting…I have talked to Veronica Nel again because I want them to recalculate my account and the amounts that I paid for nothing (insurance) should go off on my account. I have stopped my debt order and will not pay until this account is sorted out. (11) Now she sent me a form that I must send to my Life Insurance (Liberty) and they must nominate House & Home in the policy??????This problem is still on going. Let me tell you I am so sorry that I bought anything from House & Home, really with all the trouble I am experiencing I think that they just decided this is two OLD people who knows nothing about anything, let’s milk them as much as possible. I want my account sorted.