Complaint

Good day

I bought a 3 piece Defy electric stove set on the 5th February 2023 cash at House & Home in Westgate mall. The consultant was very helpful and i rate her service 10/10. The stove was kept in the boxes because i was waitinf for my built in cupboards installation. Monday the 13th the electrician found a fault in the "touch screen top stove" becausethe cupboardsarr now installed. I am at work during the week, i sent my uncle to the store with the receipt for an exchange and they sent him back home with that new unused stove and logged a query with Defy. I went to the store Friday the 17th with that stove and the manager promised to call me on Sunday to get a new stove because the store was awaiting new stock. On the other hand the consultant told me that the Defy guy with fix the stove, no call from the manager. Monday the 22nd the Defy Consultant went to check my stove at the store and he adviced me that the whole glass will have to be replaced and that might take 3 weeks and the store will have to give me a new stove. Thats the very information he gave me last week and i have explained to the store on Friday. I went back to the consultant and explained that i really need a stove because i haven't cooked for 2 weeks. I do not have a stove till now. I am inconvenienced financially because i couldn't cook all these days, its also draining emotionally, i am tired of their stories.