Complain to House and Home Westgate

I would like to express my dissatisfaction and shock at the manner in which I'm being treated as client,I opened an account in 2016 with house and home westgate shopping mall,I was paying my account always on time I decided earlier this year in March that I was settling my account,I settled my account was issued with a paid up letter and was informed that all the credit bureaus will informed that my account was closed and updates will take about 20 days,up until today I realized that my account is not closed with the credit bureaus it still shows I owe though i have settled it,on numerous occasions I have tried to contact the store asking them to sort this thing out to no avail in specific I spoke to Natalie Jonkerman she promised that she would attend to the matter and it has never being done.So I would like to share people the worst customer service I have ever experienced from this store in my entire life.