Colour fading of couches

This is one store I regret buying from and spending my hard earned money at. Customer service does not exist at all. <br> I bought my couches and few months after that I went to the store to inform that their colour is fading . I struggled for the whole year (2014) to get them t listen to me cause every time I do follow up then the person that helped me is not working there anymore which I had to start all over with my problem . I finally got hold of the area manager who I thought will help me GUESS WHAT she never kept her promise of calling back in fact when I called her attitude was even more than I expected from an area manager instead she asked why didn't I call her back when she didn't . The area manager and the store manager promised again to do something about this, I was called a month ago and told that they just waiting for the letter from the manufacturer and that I will get a voucher and nothing happened . I went back to the branch and spoke to the other guy ( who was called after I asked to see the manager) he also promised to make sure that I get feedback on Monday till this day. I am frustrated and disappointed . This store's integrity is questionable. <br>