Checkers moneymarket and computicket withhold funds owed

Today is 23 Sep 2025. Voucher bought 12th Sep. Due to some financial difficulties, someone purchased a grocery voucher to checkers for my family. This voucher was sent to my cellphone number via sms and told me to login to my moneymarket account. I followed the instructions given, however, when trying to register the number to my ID was told I have an existing number linked to my ID and therefor security needs to be followed to change my number. At this point I informed the call centre that I have never opened such an account however will comply to get the voucher. They had asked for a picture of my ID front and back. I mailed this to them, I had no reply. The next day I called again to enquire and was told no mail was received at which point I sent it while on the call and they confirmed receipt of it and informed me it would take 2-5 working days to rectify. Not pleased at all, I left it at that and trusted it would be resolved however this didn't happen within the alloted time period. I then went to my closest store to enquire, being exceptionally helpful (well done Monument Checkers) they tried to assist me on their online portal, but, to no avail. They then proceeded to contact their contact centre, and after much back and forward asked me to send a a picture of me, and a picture of my ID front and back, I asked them to assist in doing it as I had done part of this before, I didn't send a Picture of myself the first time as it wasn't requested. They then sent everything to their moneymarket support team, the team confirmed receipt of mail and said it would be 2-5 working days to resolve. At this point I had a sense of humor failure and asked for someone higher up if possible to assist, the store I was at informed me that its out of their control now and I must wait, which I accepted, for a day. The next day I returned to the store to follow up, they again called the moneymarket people and were told the images sent cannot be used, I need to hold my ID under my chin when pic is taken, we then did this and we're told the color if my shirt differed from the previous days pic, this is the point where I threatened to go to social media with this absolutely painful experience. The staff discussed this with me, at which point I decided, its taken so long, I may aswell let them finish the process and leave it at that. We then proceeded to send another batch of confirmations with my picture, ID, Cell Nr, proof of nr. Finally they said they are now satisfied and I must wait 2-5 working days for it to be resolved. Today, I received a call from a representative and was informed that in order to finalize they need to confirm with the purchaser of the voucher that it was bought for me, if in fact it's for me or am I a ********, you know, considering Checkers now have all my info, in fact they even requested a proof of address, which by now, so annoyed, I wouldn't accommodate.

So now I wait, with no communication from Checkers or Computicket. Still unresolved. So tell me, why do corporates get away with such exploitation? Who is benefitting from my funds, in a moneymarket account not belonging to me, had they scrutinized the application for an account on my ID number, they would not have made this error. I now loose R1000 in groceries, and Checkers/Computicket smile all the way to the bank, and gain interest in the process.