Cash received, damaged good delivered

I bought a 3 seater lounge suite at House and Home Tokai on the 24th Spetember. I paid CASH for the purchased. Picked up the goods on Monday 25th September. After unwrapping it on Tuesday the 26th we noticed a tear on one of the seats and one of the other seats had loose stitching. We immediately contacted the branch. Sean, not sure if this is a manager as we asked to speak to management requested we send pictures and he will log the call to suppliers and then follow the process to get us a new one. Sean then went on leave and never informed any of the staff members to follow up on this issue. We then contacted the store again the following week to find out what the status is. Then Theresa says to us that the couch is on order and she will get it to us by the week of the 9th October. Its Thursday today - no contact from Sean nor Theresa. Got into contact with Gino from the store. 3rd person we have to deal with, everyone asking us to send pictures which we did... Gino was also not given the heads-up on our issue and we had to explain everything to him all over. Now Gino tells us Theresa never made the order, there was no order or delivery date set - he does not know how she could have promised us delivery for this week as there was no order placed. Gino now promises us deliver for the 19th.

Let me reiterate that i paid cash for this couch. That R10 000 was deducted from my account in a matter of seconds and now i have to deal with a store of *********** staff who makes false promises to customers.

I want that couch delivered this weekend and i want to be compensated for all this trouble ive been put through.

My lounge is a mess, i cant entertain any guests as i dont have anywhere for them to sit but my money is spent.