JB
Johnie B
1 reviews | Active since Mar 2009
14 Dec 2015, 16:08
Cannot reach any of the numbers on the site
Good day.<br> <br> I bough an Air Cooler through their online store on the 11th of December 2015. I registered and created my account and made payment, but I never received ANY communication from House & Home (as indicated in the registration process) other than the payment confirmation from VCS. I am still unable to log in to my account and check the status although I have requested my password to be reset but still I got not further information as promised by their site.<br> <br> I have tried both the Customer Service Division on ***(always busy) as well as the Head office on *** (just ringing).
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Replies (1)House & Home's replyOfficial
14 Dec 2015, 16:18Hello Dumbo,
We acknowledge receipt of your complaint and quote Ref Nr 009231-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 009231-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply14 Dec 2015, 16:18
Official
Hello Dumbo,
We acknowledge receipt of your complaint and quote Ref Nr 009231-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 009231-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
